The following information explains how and why we collect information from you, to whom such information is disclosed and what your rights are.
What information we collect and how we obtain it?
We store information only when you order a product or create an account on the Bigbury Mint website.
The information we collect is your first name, surname, email address, phone number and physical address so that we can deliver your order. If your billing address differs from your delivery address then both addresses will be collected.
How do we use your information?
We use the information that we collect about you to:
- enable the safe and receipted delivery of your order
- enable the acknowledgement of your order
- process payments (via a nominated third party payment processor; PayPal or SagePay)
- to contact you regarding product recalls and promotions as necessary
If you would rather not receive this information, you will be able to unsubscribe by either replying to the emails that are sent or clicking the unsubscribe link at the bottom of each non-order email.
Will Bigbury Mint Ltd disclose the information it collects to outside parties?
We do not disclose your information to third parties.
Bigbury Mint Ltd does not sell, trade or rent your personal information to others.
How do we protect your information?
We endeavour to protect your information in the following ways:
We will not request or store information that is excessive for our purposes.
The data will be updated directly if you update or delete your account details.
We will delete any information about you we hold that is no longer relevant, or within a reasonable period of the date such information becomes no longer necessary for our purposes.
We will protect your data against unauthorised use.
You can request, at any time, that we stop using your information simply by contacting us.
Your consent
By creating an account or placing an order through the Bigbury Mint website and using our website and/or service, you consent to the collection and use of this information by Bigbury Mint Ltd. If we change our privacy policy, we will upload the changes to the website immediately, so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. And we will email all registered users if such changes affect their right to privacy.
In summary
We are committed to protecting your privacy. We use the information we may collect on the site to enhance your overall experience. We do not sell, trade or rent your personal information to others.
If you require further advice or clarification about our ‘Privacy’ statement please contact us.
Terms & Conditions of use can be read here.
Our Cookie Policy can be read here.
Please read the following to learn more about our Privacy Policy.
This privacy policy sets out how Bigbury Mint uses and protects any information that you give Bigbury Mint when you use this website.
Bigbury Mint is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Bigbury Mint may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.
1. Introduction
1.1 We are committed to safeguarding the privacy of bigburymint.com visitors and service users.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of bigburymint.com visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of bigburymint.com, we will ask you to consent to our use of cookies when you first visit our website.
1.4 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information.
1.5 In this policy, “we”, “us” and “our” refer to Bigbury Mint. [For more information about us, see Section 13.]
3. How we use your personal data
3.1 In this Section 3 we have set out:
(a) the general categories of personal data that we may process;
(b) the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
3.2 We may process data about your use of our website and services “usage data”. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services to improve functionality. The legal basis for this processing is through consenting to our cookie usage and only after consent is given our legitimate interests, namely monitoring and improving our website and services.
3.3 We may process your “account data”. The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
3.4 We may process your personal data that are provided in the course of the use of our services “service data”. The service data may include website usage. The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
3.5 We may process information contained in any enquiry you submit to us regarding goods and/or services “enquiry data”. The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
3.6 We may process information relating to our customer relationships, including customer contact information “customer relationship data”. The customer relationship data may include your name, your address, your contact details, and information contained in communications between us and you. The source of the customer relationship data is you. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.
3.7 We may process information relating to transactions, including purchases of goods and services, that you enter into with us “transaction data”. The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
3.8 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters “notification data”. The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
3.9 We may process information contained in or relating to any communication that you send to us “correspondence data”. The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
3.10 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3.11 Please do not supply any other person’s personal data to us, unless we prompt you to do so.
4. Providing your personal data to others
4.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4.2 Financial transactions relating to our website and services are handled by our payment services providers Paypal Sagepay and Worldpay. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at:
– Paypal – https://www.paypal.com/en/webapps/mpp/ua/privacy-full
– Worldpay – https://www.worldpay.com/uk/privacy-policy
– Sagepay – https://www.sagepay.co.uk/policies/privacy-policy
4.3 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
5. International transfers of your personal data
5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to [countries outside the European Economic Area (EEA)].
5.2 The hosting facilities for our website are situated in the United Kingdom. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of this country.
6. Retaining and deleting personal data
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 We will retain your personal data as follows:
(a) usage data, service data, enquiry data, and customer relationship data will be retained for a minimum period of 12 months following June 2018, and for a maximum period of 3 years following June 2018.
6.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
(a) the period of retention of account data, profile data and some forms of customer relationship data will be determined by legitimate business interests, namely the proper administration of our business and ongoing contractual relationships based on continued or additional transactional agreements.
6.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
7. Amendments
7.1 We may update this policy from time to time by publishing a new version on our website.
7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
8. Your rights
8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
8.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
8.9 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
8.10 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
8.11 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
8.12 You may exercise any of your rights in relation to your personal data by emailing us at [email protected]
9. About cookies
9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
9.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
9.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
10. Cookies that we use
10.1 We use cookies for the following purposes:
(a) Analysis – we use cookies to help us to analyse the use and performance of our website and services cookies used for this purpose are:
– _ga, _ gat, _gid, _gd#,collect from Google Analytics
– tk_ai, tk_qs, tk_tc, tk_or, tk_r3d, tk_lr, wc_cart_created, t.gif – Jetpack
– smartlookCookie, AWSELB – Smart Look analytics
(b) Cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally cookies used for this purpose are:
– CookieConsent from CookieConsent.
(c) Necessary – we use cookies to store your preferences in relation to your interactions with our online shop, e.g saved basket items:
– wc_fragment_#, wp_woocommerce_session_#, woocommerce_items_in_cart, woocommerce_cart_hash, wc_cart_created from Woocommerce.
11. Cookies used by our service providers
11.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
11.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.
The relevant cookies are: _ga, _ gat, _gid.
11.3 We use Jetpack to analyse the use of our website and provide security on the site, Jetpack gathers information about the way visitors browse our site, what pages are most popular and ways people have found our site by the means of cookies. We use this information to help us understand how the site is preforming for our visitors, so we can continually improve the way we present content to them. Jetpack’s privacy policy is at: https://jetpack.com/support/privacy/
The relevant cookies are: tk_ai, tk_qs, tk_tc, tk_or, tk_r3d, tk_lr, t.gif
11.4 We use Woocommerce to provide the ecommerce functionality of our website, Woocommerce gathers information during the shopping process by the means of cookies. Woocommerce uses this information to provide functionality useful to the visitor such as storing what items are in your cart in case the visitor loses connection or clicks off the site this helps us to provide a better shopping experience for the visitor. Woocommerce privacy policy is at: https://woocommerce.com/privacy-policy/
The relevant cookies are: tk_ai, tk_qs, tk_tc, tk_or, tk_r3d, tk_lr, t.gif
12. Managing cookies
12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
12.2 Blocking all cookies will have a negative impact upon the usability of many websites.
13. Our details
13.1 This website is owned and operated by Bigbury Mint.
13.2 You can contact us:
(a) using our website contact form;
(b) by email, using [email protected];
You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.
We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so. Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain.
Complaints need to be sent to the person referred to as the ‘Data Controller’. Here are the details you need for that:
Data Controller: Matthew Holland
Email:[email protected]
